FREQUENTLY ASKED QUESTIONS
Q. How do I contact you?
A. You can reach us at:
Phone: 1-800-706-2480
Phone: 1-509-457-6404
Email: info@lilbrown.com
Q. How do i create an account?
A. To create an account simply go to the login screen and click register. This will open up a new profile and allow you to create an online account with us. There is no charge to do this, but you must create an account in order to place orders.
Q. Is my personal and credit card information safe?
A. Our website is secured using a SSL Certificate. This ensues that all information you send to us via the World Wide Web will be encrypted. We also have McAfee certification to ensure that our system is hacker safe. All orders are shredded after completion and no credit card information is kept on file.
Q. Why cant I pass the age Verification?
A. The Age Verification may not verify the birthday even though you have entered it in and your of age. Please call in or send us an email, so that we can get your online account updated for future orders.
Q. What taxes are paid?
A. We are a licensed tribal smoke shack on the Yakama Reservation. We are only liable for the Federal taxes which we pay. State and local taxes are the responsibility of the customer. Each invoice states this disclaimer.
Q. What if one of my items is out of stock?
A. One of our telephone operators will call you to let you know about the out of stock the same day we pull your order (You can substitute, backorder the whole order, or ship out only what is in stock). If by the end of the day you were called and you do not respond, we will email you.
Q. Why hasn't my order shipped out yet?
A. There may be a delay such as we can not get your credit card to go through and can not reach you. If this is the case, then please call in to us with your credit card number ready. Or perhaps, one of the items is out of stock, and we were unable to reach you.
Q. Wheres my tracking number?
A. UPS will notify you of your tracking number. Please refer to the shipping page to see when your package will ship out before emailing us. If you did not receive an email we may have an outdated email address for you. Please call in or send an email to request this be sent again.
Q. Why are some products not listed under their category?
A. The special pricing that we offer prohibits us from putting them on the website for sale. Please call in to inquire about these items.
Q. What size of roller works for which size of rolling papers?
A. The sizes are as follows:
1.0 --- 70mm
1 1/4 --- 78mm
1 1/2 --- 78mm
King --- 100mm
Blunt --- Blunt
Q. I think my cigars have mold on them?
A. If the cigar has a white/yellowish color on it, then the cigar has bloom not mold. Bloom occurs because of the natural aging process of cigars. The cigar received too much humidity at one point in its life and the bloom is the result. It is not necessarily a bad thing to have bloom on a cigar. Some smokers prefer the bloom, believing it to give the cigar a richer taste. Mold is considered bluish gray fuzz.